Return and Refund Policy

At Zander Shots, we strive to ensure that our customers are completely satisfied with their purchases. If you are not satisfied with your order, please review our return and refund policy below.

1. Eligibility for Returns

• You may return items within 30 days of receiving your order.
• Items must be in their original condition, unused, and in the original packaging.

2. Non-Returnable Items

• Items that have been opened or used.
• Custom or personalized products.
• Gift cards or promotional items.

3. How to Initiate a Return

To initiate a return, please contact our customer service team at [email protected] with the following information:

• Order number
• Item(s) you wish to return
• Reason for return

4. Return Shipping

• Customers are responsible for return shipping costs.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your account as soon as possible, typically within 5-10 business days.
• Please note that, since we operate on a cash-on-delivery basis, refunds will be provided as cod for future purchases.

6. Exchanges

• We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of receipt. We will provide instructions for return and replacement.